Frequently Asked Questions

Cleaning FAQs

What areas do you serve?

We serve Nashville, Henderson, Brentwood, Mt.Juliet and surrounding areas.?

Do I need to be home during the cleaning?

No. Many of our clients aren’t home while we work. You can provide access by leaving a key in a secure location, using a lockbox, or sharing a temporary code. If you prefer to be present, that’s fine too. Our goal is to make scheduling and service as convenient as possible.

Do you provide supplies or equipment?

Yes. Kleanafy brings all the necessary products, tools, and equipment to complete your cleaning. If you’d like us to use a specific product (for example, for sensitive surfaces or allergies), just let us know in advance.

What’s included in a basic cleaning?

Dusting, vacuuming, mopping, wiping surfaces, bathrooms, and kitchen sanitizing.

What’s the difference between basic and deep cleaning?

A deep clean goes beyond surface tidying. It tackles dirt, grime, and buildup in the nooks and crannies of your home.
Deep cleaning often includes disinfecting and sanitizing, creating a healthier living environment and leaving your space fresh and renewed.
Because of the detail work involved, deep cleaning takes more time and effort than a regular clean.

How often should I schedule a deep clean?

You may not need a deep clean every week — but it’s valuable in situations like:
Moving into a new home (fresh start).
Moving out of your old home (leave it spotless).
Starting with a new cleaning service.
Preparing for special events or hosting guests.
Spring cleaning or seasonal refresh.

How do you price your services?

Pricing depends on the size of your space, the type of cleaning (basic, deep, move-in/out, post-construction, or office), and the time required to complete the job to Kleanafy’s standards.
Regular cleanings are typically billed at a flat rate.
Deep cleanings and post-construction services are billed hourly due to the detailed work involved.
We’ll always confirm pricing with you before we begin.
Payment is due at the time of service. We accept all major credit/debit cards, and digital payments such as Paypal or Venmo.

What time will the cleaners arrive?

We’ll provide you with an arrival window when scheduling your appointment. Because cleaning times can vary, we cannot guarantee an exact arrival time — but we’ll keep you updated and let you know when our team is on the way.

What should I do before the cleaners arrive?

Make sure we can access your home (key, lockbox, or door code).
Secure pets in a safe area so they don’t interfere with cleaning or risk slipping out.
While it’s not required, tidying up clutter (like toys or dishes) helps our team focus on cleaning — saving you time and cost.
We’re also happy to take special requests such as oven cleaning, refrigerator cleaning, or organization. Additional services may carry a small extra fee.

What if I’m not satisfied with the cleaning?

We stand behind our work with a 100% satisfaction guarantee. If something wasn’t cleaned the way you expected, let us know within 24 hours and we’ll return promptly to make it right. We dont do cash refunds.

What is your cancellation policy?

We understand things happen. Please provide at least 24 hours notice to cancel or reschedule.
Cancellations with less than 24 hours’ notice may result in a $50 fee.
If we arrive and cannot access your home, the full appointment fee may be charged.

Regular cleaning vs Deep Cleaning?

Not sure whether your home needs a deep cleaning or just a regular cleaning? Understanding the difference can help you choose the right service.

Regular and deep cleanings serve different purposes — and most households benefit from both at different times.

Regular Cleaning Basics

A regular cleaning is designed to keep up with everyday messes. Most clients schedule this weekly or bi-weekly.

Typical tasks include:

Tidying up and organizing spaces
Cleaning floors (sweeping, vacuuming, mopping)
Wiping surfaces in kitchens and bathrooms
Emptying trash bins
General dusting

This type of cleaning is quicker and more affordable than a deep clean, making it perfect for ongoing upkeep.

Deep Cleaning Basics

A deep clean goes beyond surface tidying. It tackles dirt, grime, and buildup in the nooks and crannies of your home.

Deep cleaning often includes disinfecting and sanitizing, creating a healthier living environment and leaving your space fresh and renewed.

Because of the detail work involved, deep cleaning takes more time and effort than a regular clean.

What’s Included in a Deep Clean

Bathrooms

Scrubbing grout and tile
Removing soap scum and limescale
Disinfecting wastebaskets and knobs
Cleaning baseboards and door frames
Deep cleaning vanities, medicine cabinets, and toilet bases
Detailing shower doors, curtains, and crevices

Kitchens

Cleaning behind and under appliances
Inside appliance cleaning (oven, fridge, microwave)
Range hood and filter cleaning
Cabinet and drawer interiors
Cleaning grout on backsplashes or counters
Sanitizing small appliances and switches
Polishing stainless steel surfaces

General Living Spaces

Cleaning under and behind furniture
Ceiling fans, light fixtures, blinds, and lamp shades
Vacuuming and cleaning upholstery
Sanitizing trash cans and surfaces
Cleaning baseboards, vents, window frames, and sills
Scrubbing walls and crevices along floors
Polishing furniture and dusting decorations